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Effective Date: April 30, 2025
Last Updated: Jan 30, 2026

Observatis Corporation (“Observatis,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information. This Privacy Policy describes how we collect, use, disclose, and protect information when you visit our website, communicate with us, or use the Observatis Workforce Empowerment Platform and related services (collectively, the “Services”).

This Privacy Policy applies to information that Observatis collects directly. When organizations use the Observatis platform to process workforce information about their employees, contractors, or other individuals, Observatis generally processes that information on behalf of and under the direction of the applicable customer. In those circumstances, the customer determines the purposes and means of processing and its agreements with Observatis govern our processing of that information.

1. Information We Collect

Depending on how you interact with Observatis, we may collect the following categories of information.

Information You Provide Directly

We may collect information that you provide when you contact us, request information or a demonstration, communicate with our sales or support teams, establish an account, or otherwise interact with Observatis. This information may include:

  • Name
  • Business email address
  • Telephone number
  • Company or organization
  • Job title
  • Account and profile information
  • Communications and support requests
  • Other information you choose to provide

Information Processed Through the Observatis Platform

Our customers may provide or make available workforce-related information for processing through the Observatis platform. Depending on the customer’s configuration and use of the Services, this may include information related to:

  • Employment and organizational information
  • Job roles and organizational structure
  • Performance and talent management
  • Learning, skills, competencies, and professional development
  • Employee engagement and workplace experience
  • Retention and turnover-related information
  • Compensation-related information
  • Succession and workforce planning
  • Surveys, assessments, and feedback
  • Other workforce information configured or supplied by the customer

The customer controls what information is provided to Observatis and is responsible for determining that its collection and use of such information complies with applicable laws and organizational requirements.

Automatically Collected Information

When you visit our website or use our Services, certain technical information may be collected automatically, such as:

  • IP address
  • Browser and device information
  • Operating system
  • Pages or features accessed
  • Date and time of access
  • Usage and diagnostic information
  • Cookies and similar technologies, where applicable

We use this information to operate, secure, maintain, and improve our website and Services.

2. How We Use Information

Observatis may use information to:

  • Provide, operate, maintain, and support our Services
  • Authenticate users and administer accounts
  • Respond to inquiries, demonstrations, and support requests
  • Provide workforce analytics, reporting, and platform functionality requested by customers
  • Provide AI-assisted and machine-learning-enabled functionality
  • Monitor performance, reliability, and security
  • Diagnose and resolve technical issues
  • Improve our products and Services
  • Communicate with customers and prospective customers
  • Protect against unauthorized access, fraud, abuse, and security threats
  • Comply with legal and regulatory obligations
  • Enforce our agreements and protect our legal rights

We do not use customer workforce data for purposes unrelated to providing and supporting the Services except as authorized by the customer or required by law.

3. Artificial Intelligence and Analytics

Observatis incorporates analytics, machine learning, and artificial intelligence capabilities to help organizations understand workforce information and identify patterns, observations, and potential actions.

Depending on the customer’s configuration, these capabilities may analyze information supplied by the customer and generate insights, summaries, risk indicators, recommendations, or other analytical outputs.

AI-generated and analytical outputs are intended to support human decision-making. Customers remain responsible for determining how they use information and insights generated through the platform, including decisions affecting employees or other individuals.

Observatis may use third-party and cloud-based technology providers to deliver certain AI, machine learning, infrastructure, and related capabilities, subject to applicable contractual and security requirements.

4. How We Share Information

Observatis does not sell personal information for monetary consideration.

We may disclose information to:

Service Providers. We may use service providers that support cloud hosting, infrastructure, security, communications, analytics, support, and other business functions.

Customers. Information processed through the Observatis platform may be made available to authorized users of the customer organization according to the customer’s configuration and access controls.

Legal and Regulatory Authorities. We may disclose information when required by applicable law, regulation, legal process, or governmental request.

Protection of Rights and Security. We may disclose information when reasonably necessary to protect Observatis, our customers, users, or others from fraud, security threats, unlawful activity, or harm.

Business Transactions. Information may be transferred as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable legal requirements.

We require service providers that process personal information on our behalf to handle information consistent with applicable contractual and legal requirements.

5. Customer Workforce Data

For workforce information processed on behalf of an Observatis customer, the customer generally determines what information is collected, why it is processed, how long it is retained, and who may access it.

Individuals seeking to exercise rights concerning workforce information supplied to Observatis by their employer or another organization should generally contact that organization directly.

Where appropriate and required, Observatis will assist customers in responding to applicable privacy requests.

6. Data Security

Observatis uses administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, loss, or misuse.

Our Services use cloud infrastructure and security technologies appropriate to the nature of the Services. However, no method of electronic transmission, processing, or storage can be guaranteed to be completely secure.

Customers are also responsible for appropriately managing user access, credentials, permissions, configurations, and the information they provide through the Services.

7. Data Retention

Observatis retains personal information for as long as reasonably necessary to provide the Services, fulfill the purposes described in this Privacy Policy, comply with contractual requirements, meet legal or regulatory obligations, resolve disputes, and enforce agreements.

Customer workforce data is retained in accordance with the applicable customer agreement, customer instructions, platform configuration, and legal requirements.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, understand website usage, maintain security, and improve user experience.

Browser settings may allow you to block or delete certain cookies. Disabling cookies may affect some website functionality.

9. Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, which may include the right to:

  • Request access to personal information
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Request information regarding how personal information is processed
  • Object to or request restriction of certain processing
  • Request portability where applicable
  • Withdraw consent where processing is based on consent

These rights may be subject to exceptions and limitations under applicable law.

For information maintained by Observatis on behalf of an employer or another customer, requests should generally be directed to that organization.

For information collected directly by Observatis, you may contact us using the information below.

10. Children’s Privacy

Observatis Services are intended for businesses and organizations and are not directed to children. We do not knowingly collect personal information directly from children through our website for consumer purposes.

11. International Data Processing

Observatis and its service providers may process information in the United States and other locations where they operate. Where required, appropriate measures are used to address applicable requirements relating to international transfers of personal information.

12. Third-Party Services and Links

Our website or Services may contain links to third-party websites, applications, or services. Their privacy practices are governed by their own policies, and Observatis is not responsible for the privacy practices of third parties that we do not control.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our Services, business practices, technologies, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page. Material changes may also be communicated through other appropriate means.

14. Contact Us

If you have questions about this Privacy Policy or Observatis’s privacy practices, please contact:

Observatis Corporation
Lewes, Delaware, United States
Email: privacy@observatis.com
Website: Observatis.com